Dibutuhkan:
Field Operation Team Leader
PT Home Credit Indonesia
Yogyakarta, Makassar
Bidang Pekerjaan:
Administrative & Customer Relationship
Deskripsi Pekerjaan:
Management of a team up to 15 people
Hold team and individual meetings to review perfomance and manage productivity of the team
Setting, monitoring and assessment of performance targets
Planning capacity requirements
Monitor available capacity utilization
Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift
work with provided tablet and relevant application to process and log infromation about the cases assigned
Provide first class service to customers in the field and focus on customer experience
Receive, process and report on Home visit requests
Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS.
Maintain SLA
Report and escalate all processes and issues to Team manager
Persyaratan:
Male, Max. 35 years old
Advance using MS. Office
Experience with managing documents and people
Experience with setting Service levels, KPIs and thresholds
Detailed knowledge of assigned geography
Flexible problem solving skills
Kantor Pusat:
Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia
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